Emergency Room Delphina Aziz held over 151 thousand people in 2015The medical clinic had the highest demand over 83 thousand people.
Over 151 thousand people already made this year, o Pronto-Socorro do Hospital Delphina Rinaldi Abdel Aziz, located in the district of Cologne Newfoundland, and linked to the State Department of Health (Sesame), is consolidated as a reference in the quality of public health care in the north of Manaus. With care in internal medicine specialties, pediatrics and general surgery, the services provided by the unit have 94% user satisfaction, as internal research applied by the User Attention Service (OR).
From January to 8 December this year, PS held 151.442 visits. The clinical medical specialty recorded the highest demand over 83 thousand people, that represent 54,9%. Pediatrics was the second most popular area 2015 and held 57 thousand people, or equivalent 36,9% do total.
The autonomous Talita Paulain brought her son, Thiago Kaleb, four times to the emergency room in Children 2015. For her, the house of proximity and quality of care to make prefer the unit. "I live in São Pedro Park (West zone) and like the service. I see that those who arrive with more gravity is served faster. I think that's important and I see no problem in waiting when my son's case is not as urgent. I know that back home with him attended ", said. Kaleb is very tired when you have the flu and fear of the mother is that it will suffer from pneumonia, so looking for the unit.
The emergency room of the hospital complex Delphina Rinaldi Abdel Aziz is administered by the Social Organization Imed - Institute of Medicine, Research and Development and has capacity for 14 thousand calls per month.
For Remídio Vizzoto, unit director, the results are a reflection of participatory management in decisions involving day to day emergency. "With sharing decisions with the leaders of various sectors of the unit, there is a greater involvement of all employees. Our teams are motivated and this translates into a call of respect and quality to our users ", said the director.
In PS Delphina Rinaldi Abdel Aziz humanized care is critical. That is why, the unit promoted over 7 thousand hours of training for employees. And for higher user satisfaction, PS deployed service "Can I Help?”. With him, the patient has available to employees who are on call to answer questions and expedite service within the unit. Employees indicate to patients getting the medication room, laboratory and other sectors, for example.
The user evaluation in relation to the care provided in the unit is measured by monthly survey that applied by SAL, in November heard over 4,6 thousand patients. Through a questionnaire, 94% of users were satisfied with the services provided on the unit. Who suggests some change or make a complaint by phone receives return within five days and is informed about the measures taken in relation to complaint.
Patients of all neighborhoods of Manaus went to the emergency room looking for service this year, most of them are of the neighborhoods Santa Etelvina (37.951) in the north, and Tarumã (35.195) West zone. Besides that, residents 21 state inside the municipalities have been met by unit. Patients from other states such as Roraima, Acre, Ceará, For, Rio de Janeiro, Sao Paulo and Paraíba, when they were in Manaus, also, sought medical treatment at Delphina Aziz.