28/01/2016 09h23 - Updated 29/01/2016 10h51

Postos de atendimento da Ouvidoria do Estado registram mais de 240 atendimentos em três semanas

Do total, 223 registros foram solucionados e os demais estão em fase de resolução.
Photo: Press Release / Advisory
Photo: Press Release / Advisory

As unidades da Ouvidoria Geral do Estado (OGE) instaladas nos postos do Pronto Atendimento ao Cidadão (PAC) de Manaus registraram 248 atendimentos nos primeiros 20 dias de atividade. Of this total, 223 registros foram solucionados e os demais estão em fase de resolução. As demandas, relacionadas a denúncias, elogios, claims, sugestões e informações, foram registradas e encaminhadas aos órgãos ou instituições competentes por meio do sistema disponibilizado pela Rede Amazonense de Ouvidorias Públicas (Rede Ouvir-AM).

Os postos, que são unidades descentralizadas da Ouvidoria, estão instalados nos nove PACs existentes em Manaus. Em todos os postos o cidadão pode registrar manifestos ou solicitar esclarecimentos sobre o serviço público estadual. O cidadão ainda pode acompanhar o trâmite da manifestação registrada por meio do endereço www.ouvidoria.am.gov.br. O sistema também informa ao cidadão sobre o andamento do manifesto por meio de mensagens em sms, e-mail ou whatsapp.

Entre as demandas registradas nos postos, neste mês, estão manifestos encaminhados à Ouvidoria Geral do Município, à Secretaria de Estado de Saúde do Amazonas (Sesame) e à Ouvidoria da Secretaria de Segurança Pública do Amazonas (SSP-AM).

A ouvidora geral do Estado, Zanele Teixeira, considera que os postos de atendimento disponibilizados pela secretaria facilitam o acesso do cidadão ao poder público. Ela conta que todos os servidores locados nas unidades passaram por treinamentos para melhor atender ao usuário. “O Governo do Estado tem o intuito de estar cada vez mais próximo à população e os postos facilitam esse acesso. Nossos servidores são capacitados para encaminhar os assuntos com eficácia”, said.

Localização dos postos de atendimento da Ouvidoria Geral do Estado:
PAC São José: Avenida Cosme Ferreira, 4605 – Uai Shopping Bairro São José I, East zone;
PAC Compensa: Brazil Avenue, 1325 – The offsets, West zone;
PAC Galeria: Rua Miranda Leão, 327 – Centro, area on;
PAC Sumaúma: Avenida Noel Nutels, 1762 – New city, North Zone;
PAC Via Norte: Avenida Arquiteto J. H. Bento Rodrigues, 3.760 – Monte das Oliveiras – Piso G2, North Zone;
PAC Parque Dez Mall: Avenida Tancredo Neves, 668 – Park 10 from November, center-on area.
PAC Alvorada: Avenida Desembargador João Machado, 4.922 – Planalto/Alvorada, area on;
PAC Educandos: Avenida Beira Mar, sem número – Educandos, area on;
PAC Leste: Of. Autaz Mirim, No 288 – Tancredo Neves.

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