04/03/2016 14h30 - Updated 4/03/2016 14h30

Em reunião na CMM, Unimed se compromete a melhorar o atendimento em Manaus

Vereador Álvaro Campelo recebeu várias denúncias de conveniados indignados com o serviço.
Photo: James Correa
Photo: James Correa

Em reunião realizada na manhã desta sexta-feira (4), na Comissão de Defesa do Consumidor (COMDEC) Mayor of Manaus (CMM), a Cooperativa médica Unimed se comprometeu em melhorar o atendimento aos usuários. Uma das primeiras medidas será a colocação de um funcionário do tipo “Posso Ajudar?” para acompanhar o atendimento dos usuários na Unidade e Pronto-Socorro Adulto no Parque das Laranjeiras.

The meeting, presidida pelo vereador Álvaro Campelo, titular da COMDEC, participaram a diretora-técnica do Hospital Unimed, Maria Glícia Albuquerque, a diretora de Comunicação da cooperativa, Lúcia Carla Gama, e a advogada da empresa, Débora Costa Visinoto, além do usuário Francisco Augusto Dias, consultor em Gestão de Negócios, que relatou a dificuldade e o sofrimento que passou para conseguir o atendimento na Unimed, quando precisou de um tratamento de uma crise de cálculo renal.

O usuário aproveitou e fez uma série de sugestões à empresa, between them, a colocação de um servidor para acompanhar o atendimento da empresa. “É uma questão de humanização do atendimento, de conscientização do profissional, dando importância para o usuário em qualquer situação”, disse ele pedindo melhorias, mainly, no processo de triagem nos prontos-socorros, na liberação de exames e no agendamento de consultas regulares.

Diretora de Comunicação da Empresa, Lúcia Carla Gama explicou que a Unimed Manaus, sob nova direção há um ano e meio, vem se preocupando em melhorar a qualidade no atendimento. “Essa questão já vem sendo trabalhada internamente, tanto que chegou, em procedimento recente, diminuir a quantidade de usuários, por entender que não adiantava atender muita gente e não prestar um serviço de qualidade. So, já vem fazendo, por iniciativa própria, um protocolo de atendimento. Implantou no pronto-socorro e maternidade um sistema de treinamento e capacitação para funcionários e médicos, para sistematizar esse atendimento”, secured.

Segundo Lúcia Carla Gama, a vinda da diretoria da unidade à Comissão de Defesa do Consumidor é um passo importante. “A Unimed possui um canal para que sejam feitas as reclamações. Tem a sua Ouvidoria, que é algo atendido diretamente pela Agência Nacional de Saúde. Esse é um canal que o usuário tem acesso”, said, ao afirmar que ao tomar conhecimento de casos em que o atendimento não foram adequados, se compromete mais ainda em melhorar esse atendimento.

Os casos de atendimento inadequados, de acordo com a diretora, serão levados para dentro da empresa e, certainly, terão uma resposta. “Com certeza ocorrerão mudanças. O usuário fez sugestão para o acompanhamento do usuário no atendimento, o que possivelmente vai ser implantado. Podemos não atingir 100% na melhoria do atendimento, pois trabalhamos com pessoas, mas todos tem que cumprir o seu papel, para atingirmos o máximo de percentual a ser melhorado”, he emphasized.

O vereador Álvaro Campelo saiu otimista da conversa com os diretores da Unimed Manaus. “A presença de um consumidor relatando problemas e seu sofrimento sensibilizou os representantes da empresa, que se comprometeram em tomar as medidas necessárias para um atendimento mais humanizado, mais rápido. É preciso que a Unimed esteja preocupada com a satisfação do usuário”, he said.

Campelo disse que a colocação de uma pessoa no hospital, acompanhando o atendimento, mostra preocupação com o usuário. “Mas vamos acompanhar, esperando que seja dado um atendimento digno aos usuários”, completed.

A Unimed Manaus possui hoje no seu quadro de cooperados 1.064 doctors, que atendem mais de 50 especialidades. Atualmente possui 185 mil usuários e mais de 1.500 colaboradores nas três unidades próprias: maternity, pronto-socorro infantil e hospital e pronto-socorro adulto.

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source FROM wp_translations WHERE original = 'AM POST' and lang = 'en' 338 | 0.0001 | enabled | not cached | 903 | SELECT translated, source FROM wp_translations WHERE original = 'Feed' and lang = 'en' 339 | 0 | enabled | cached | 982 | SELECT translated, source FROM wp_translations WHERE original = 'AM POST' and lang = 'en' 340 | 0.0001 | enabled | not cached | 912 | SELECT translated, source FROM wp_translations WHERE original = 'Comments Feed' and lang = 'en' 341 | 0 | enabled | cached | 982 | SELECT translated, source FROM wp_translations WHERE original = 'AM POST' and lang = 'en' 342 | 0 | enabled | cached | 918 | SELECT translated, source FROM wp_translations WHERE original = 'Em reunião na CMM' and lang = 'en' 343 | 0 | enabled | cached | 955 | SELECT translated, source FROM wp_translations WHERE original = 'Unimed se compromete a melhorar o atendimento em Manaus' and lang = 'en' 344 | 0 | enabled | cached | 912 | SELECT translated, source FROM wp_translations WHERE original = 'Comments Feed' and lang = 'en' 345 | 0.0001 | enabled | not cached | 902 | SELECT translated, source FROM wp_translations WHERE original = 'RSD' and lang = 'en' 346 | 0.0001 | enabled | cached | 984 | SELECT translated, source FROM wp_translations WHERE original = 'Facebook' and lang = 'en' 347 | 0.0001 | enabled | not cached | 982 | SELECT translated, source FROM wp_translations WHERE original = 'Twitter' and lang = 'en' 348 | 0.0001 | enabled | not cached | 986 | SELECT translated, source FROM wp_translations WHERE original = 'Instagram' and lang = 'en' 349 | 0.0001 | enabled | cached | 969 | SELECT translated, source FROM wp_translations WHERE original = 'Unimed será convocada para explicar descaso no atendimento em Manaus' and lang = 'en' 350 | 0 | enabled | cached | 923 | SELECT translated, source FROM wp_translations WHERE original = 'anuncia Álvaro Campelo' and lang = 'en' 351 | 0 | enabled | cached | 998 | SELECT translated, source FROM wp_translations WHERE original = 'Órgãos de defesa do consumidor entram com Ação Civil Pública contra preços dos combustíveis' and lang = 'en' 352 | 0 | enabled | cached | 981 | SELECT translated, source FROM wp_translations WHERE original = 'Campelo anuncia ações de fiscalização da lei das filas e segurança bancária' and lang = 'en' 353 | 0.0001 | enabled | cached | 970 | SELECT translated, source FROM wp_translations WHERE original = 'Álvaro Campelo debate regularização de feira do Parque dos Buritis' and lang = 'en' 354 | 0.0001 | enabled | cached | 977 | SELECT translated, source FROM wp_translations WHERE original = 'Foto' and lang = 'en' 355 | 0 | enabled | cached | 995 | SELECT translated, source FROM wp_translations WHERE original = 'Tiago Corrêa' and lang = 'en' 356 | 0 | enabled | cached | 977 | SELECT translated, source FROM wp_translations WHERE original = 'Foto' and lang = 'en' 357 | 0 | enabled | cached | 980 | SELECT translated, source FROM wp_translations WHERE original = 'Unimed' and lang = 'en' 358 | 0 | enabled | cached | 977 | SELECT translated, source FROM wp_translations WHERE original = 'Foto' and lang = 'en' 359 | 0 | enabled | cached | 995 | SELECT translated, source FROM wp_translations WHERE original = 'Tiago Corrêa' and lang = 'en' 360 | 0 | enabled | cached | 974 | SELECT translated, source FROM wp_translations WHERE original = 'CMM' and lang = 'en' 361 | 0 | enabled | cached | 977 | SELECT translated, source FROM wp_translations WHERE original = 'Foto' and lang = 'en' 362 | 0 | enabled | cached | 995 | SELECT translated, source FROM wp_translations WHERE original = 'Tiago Corrêa' and lang = 'en' 363 | 0 | enabled | cached | 974 | SELECT translated, source FROM wp_translations WHERE original = 'CMM' and lang = 'en' 364 | 0 | enabled | cached | 977 | SELECT translated, source FROM wp_translations WHERE original = 'Foto' and lang = 'en' 365 | 0.0003 | enabled | not cached | 992 | SELECT translated, source FROM wp_translations WHERE original = 'Divulgação' and lang = 'en' 366 | 0.0001 | enabled | not cached | 1031 | SELECT translated, source FROM wp_translations WHERE original = 'f9e30ce7abfc8bb8d2a0452920e3e1' and lang = 'en' 367 | 0 | enabled | cached | 1003 | SELECT translated, source FROM wp_translations WHERE original = 'Redação AM POST' and lang = 'en' 368 | 0.0001 | enabled | not cached | 1017 | SELECT translated, source FROM wp_translations WHERE original = 'webmaster@ampost.com.br' and lang = 'en' 369 | 0.0002 | enabled | not cached | 1093 | SELECT translated, source FROM wp_translations WHERE original = 'O AM POST é o maior portal de notícias do estado do Amazonas' and lang = 'en' 370 | 0.0002 | enabled | not cached | 980 | SELECT translated, source FROM wp_translations WHERE original = 'esporte' and lang = 'en' 371 | 0.0001 | enabled | not cached | 987 | SELECT translated, source FROM wp_translations WHERE original = 'jornais' and lang = 'en' 372 | 0.0001 | enabled | not cached | 984 | SELECT translated, source FROM wp_translations WHERE original = 'revistas' and lang = 'en' 373 | 0.0001 | enabled | not cached | 985 | SELECT translated, source FROM wp_translations WHERE original = 'biblioteca' and lang = 'en' 374 | 0.0002 | enabled | not cached | 993 | SELECT translated, source FROM wp_translations WHERE original = 'classificados' and lang = 'en' 375 | 0.0002 | enabled | not cached | 984 | SELECT translated, source FROM wp_translations WHERE original = 'compras' and lang = 'en' 376 | 0.0001 | enabled | not cached | 986 | SELECT translated, source FROM wp_translations WHERE original = 'computador' and lang = 'en' 377 | 0.0001 | enabled | not cached | 977 | SELECT translated, source FROM wp_translations WHERE original = 'corpo' and lang = 'en' 378 | 0.0002 | enabled | not cached | 980 | SELECT translated, source FROM wp_translations WHERE original = 'saúde' and lang = 'en' 379 | 0.0001 | enabled | not cached | 979 | SELECT translated, source FROM wp_translations WHERE original = 'moda' and lang = 'en' 380 | 0.0002 | enabled | not cached | 978 | SELECT translated, source FROM wp_translations WHERE original = 'carros' and lang = 'en' 381 | 0.0001 | enabled | not cached | 980 | SELECT translated, source FROM wp_translations WHERE original = 'cinema' and lang = 'en' 382 | 0.0002 | enabled | not cached | 985 | SELECT translated, source FROM wp_translations WHERE original = 'crianças' and lang = 'en' 383 | 0.0002 | enabled | not cached | 980 | SELECT translated, source FROM wp_translations WHERE original = 'diversão' and lang = 'en' 384 | 0.0001 | enabled | not cached | 975 | SELECT translated, source FROM wp_translations WHERE original = 'arte' and lang = 'en' 385 | 0.0002 | enabled | not cached | 983 | SELECT translated, source FROM wp_translations WHERE original = 'economia' and lang = 'en' 386 | 0.0002 | enabled | not cached | 987 | SELECT translated, source FROM wp_translations WHERE original = 'educação' and lang = 'en' 387 | 0.0002 | enabled | not cached | 984 | SELECT translated, source FROM wp_translations WHERE original = 'internet' and lang = 'en' 388 | 0.0001 | enabled | not cached | 978 | SELECT translated, source FROM wp_translations WHERE original = 'jogos' and lang = 'en' 389 | 0.0001 | enabled | not cached | 988 | SELECT translated, source FROM wp_translations WHERE original = 'novelas' and lang = 'en' 390 | 0.0002 | enabled | not cached | 979 | SELECT translated, source FROM wp_translations WHERE original = 'rádio' and lang = 'en' 391 | 0.0001 | enabled | not cached | 972 | SELECT translated, source FROM wp_translations WHERE original = 'tv' and lang = 'en' 392 | 0.0001 | enabled | not cached | 977 | SELECT translated, source FROM wp_translations WHERE original = 'tempo' and lang = 'en' 393 | 0.0001 | enabled | not cached | 977 | SELECT translated, source FROM wp_translations WHERE original = 'mapas' and lang = 'en' 394 | 0.0001 | enabled | not cached | 984 | SELECT translated, source FROM wp_translations WHERE original = 'trânsito' and lang = 'en' 395 | 0.0002 | enabled | not cached | 1000 | SELECT translated, source FROM wp_translations WHERE original = 'últimas notícias' and lang = 'en' 396 | 0.0001 | enabled | not cached | 980 | SELECT translated, source FROM wp_translations WHERE original = 'viagem' and lang = 'en' 397 | 0.0002 | enabled | not cached | 990 | SELECT translated, source FROM wp_translations WHERE original = 'jornalismo' and lang = 'en' 398 | 0.0005 | enabled | not cached | 993 | SELECT translated, source FROM wp_translations WHERE original = 'informação' and lang = 'en' 399 | 0.0002 | enabled | not cached | 980 | SELECT translated, source FROM wp_translations WHERE original = 'notícia' and lang = 'en' 400 | 0.0002 | enabled | not cached | 982 | SELECT translated, source FROM wp_translations WHERE original = 'cultura' and lang = 'en' 401 | 0.0001 | enabled | not cached | 997 | SELECT translated, source FROM wp_translations WHERE original = 'entretenimento' and lang = 'en' 402 | 0.0002 | enabled | not cached | 985 | SELECT translated, source FROM wp_translations WHERE original = 'lazer' and lang = 'en' 403 | 0.0001 | enabled | not cached | 983 | SELECT translated, source FROM wp_translations WHERE original = 'opinião' and lang = 'en' 404 | 0.0002 | enabled | not cached | 984 | SELECT translated, source FROM wp_translations WHERE original = 'análise' and lang = 'en' 405 | 0.0001 | enabled | cached | 984 | SELECT translated, source FROM wp_translations WHERE original = 'internet' and lang = 'en' 406 | 0.0001 | enabled | not cached | 980 | SELECT translated, source FROM wp_translations WHERE original = 'televisão' and lang = 'en' 407 | 0.0001 | enabled | not cached | 991 | SELECT translated, source FROM wp_translations WHERE original = 'fotografia' and lang = 'en' 408 | 0.0001 | enabled | not cached | 979 | SELECT translated, source FROM wp_translations WHERE original = 'imagem' and lang = 'en' 409 | 0.0001 | enabled | not cached | 973 | SELECT translated, source FROM wp_translations WHERE original = 'som' and lang = 'en' 410 | 0.0001 | enabled | not cached | 979 | SELECT translated, source FROM wp_translations WHERE original = 'áudio' and lang = 'en' 411 | 0.0001 | enabled | not cached | 979 | SELECT translated, source FROM wp_translations WHERE original = 'vídeo' and lang = 'en' 412 | 0.0001 | enabled | not cached | 979 | SELECT translated, source FROM wp_translations WHERE original = 'fotos' and lang = 'en' 413 | 0.0002 | enabled | not cached | 990 | SELECT translated, source FROM wp_translations WHERE original = 'tecnologia' and lang = 'en' 414 | 0.0001 | enabled | not cached | 990 | SELECT translated, source FROM wp_translations WHERE original = 'vestibular' and lang = 'en' 415 | 0.0002 | enabled | not cached | 980 | SELECT translated, source FROM wp_translations WHERE original = 'empregos' and lang = 'en' 416 | 0.0001 | enabled | not cached | 978 | SELECT translated, source FROM wp_translations WHERE original = 'humor' and lang = 'en' 417 | 0.0002 | enabled | not cached | 979 | SELECT translated, source FROM wp_translations WHERE original = 'música' and lang = 'en' 418 | 0.0002 | enabled | not cached | 978 | SELECT translated, source FROM wp_translations WHERE original = 'pt-br' and lang = 'en' 419 | 0.0001 | enabled | not cached | 986 | SELECT translated, source FROM wp_translations WHERE original = 'text/html' and lang = 'en' 420 | 0.0001 | enabled | not cached | 996 | SELECT translated, source FROM wp_translations WHERE original = 'charset=UTF-8' and lang = 'en' 421 | 0 | enabled | cached | 918 | SELECT translated, source FROM wp_translations WHERE original = 'Em reunião na CMM' and lang = 'en' 422 | 0 | enabled | cached | 955 | SELECT translated, source FROM wp_translations WHERE original = 'Unimed se compromete a melhorar o atendimento em Manaus' and lang = 'en' 423 | 0.0001 | enabled | not cached | 976 | SELECT translated, source FROM wp_translations WHERE original = 'http' and lang = 'en' 424 | 0.0001 | enabled | not cached | 996 | SELECT translated, source FROM wp_translations WHERE original = 'ampost.com.br/2016/03/em-reuniao-na-cmm-unimed-se-compromete-a-melhorar-o-atendimento-em-manaus/' and lang = 'en' 425 | 0 | enabled | cached | 976 | SELECT translated, source FROM wp_translations WHERE original = 'http' and lang = 'en' 426 | 0.0001 | enabled | not cached | 988 | SELECT translated, source FROM wp_translations WHERE original = 'ampost.com.br/wp-content/uploads/2016/03/CMM-REUNIAO-COMDEC-UNIMED_TIAGO-CORREA-Copy.jpg' and lang = 'en' 427 | 0.0001 | enabled | not cached | 906 | SELECT translated, source FROM wp_translations WHERE original = 'article' and lang = 'en' 428 | 0.0001 | enabled | cached | 982 | SELECT translated, source FROM wp_translations WHERE original = 'AM POST' and lang = 'en' 429 | 0.0001 | enabled | not cached | 919 | SELECT translated, source FROM wp_translations WHERE original = 'summary_large_image' and lang = 'en' 430 | 0 | enabled | cached | 918 | SELECT translated, source FROM wp_translations WHERE original = 'Em reunião na CMM' and lang = 'en' 431 | 0 | enabled | cached | 955 | SELECT translated, source FROM wp_translations WHERE original = 'Unimed se compromete a melhorar o atendimento em Manaus' and lang = 'en' 432 | 0 | enabled | cached | 949 | SELECT translated, source FROM wp_translations WHERE original = 'Em reunião realizada na manhã desta sexta-feira' and lang = 'en' 433 | 0 | enabled | cached | 936 | SELECT translated, source FROM wp_translations WHERE original = 'na Comissão de Defesa do Consumidor' and lang = 'en' 434 | 0 | enabled | cached | 905 | SELECT translated, source FROM wp_translations WHERE original = 'COMDEC' and lang = 'en' 435 | 0 | enabled | cached | 1016 | SELECT translated, source FROM wp_translations WHERE original = 'da Câmara Municipal de Manaus' and lang = 'en' 436 | 0 | enabled | cached | 974 | SELECT translated, source FROM wp_translations WHERE original = 'CMM' and lang = 'en' 437 | 0.0001 | enabled | not cached | 963 | SELECT translated, source FROM wp_translations WHERE original = 'a Cooperativa médica Unimed se comprometeu em melhorar o ate..' and lang = 'en' 438 | 0 | enabled | cached | 976 | SELECT translated, source FROM wp_translations WHERE original = 'http' and lang = 'en' 439 | 0 | enabled | cached | 996 | SELECT translated, source FROM wp_translations WHERE original = 'ampost.com.br/2016/03/em-reuniao-na-cmm-unimed-se-compromete-a-melhorar-o-atendimento-em-manaus/' and lang = 'en' 440 | 0 | enabled | cached | 976 | SELECT translated, source FROM wp_translations WHERE original = 'http' and lang = 'en' 441 | 0 | enabled | cached | 988 | SELECT translated, source FROM wp_translations WHERE original = 'ampost.com.br/wp-content/uploads/2016/03/CMM-REUNIAO-COMDEC-UNIMED_TIAGO-CORREA-Copy.jpg' and lang = 'en' 442 | 0 | enabled | cached | 982 | SELECT translated, source FROM wp_translations WHERE original = 'AM POST' and lang = 'en' 443 | 0.0002 | enabled | not cached | 999 | SELECT translated, source FROM wp_translations WHERE original = 'Álvaro campelo' and lang = 'en' 444 | 0.0001 | enabled | not cached | 902 | SELECT translated, source FROM wp_translations WHERE original = 'cmm' and lang = 'en' 445 | 0.0001 | enabled | not cached | 905 | SELECT translated, source FROM wp_translations WHERE original = 'unimed' and lang = 'en' 446 | 0.0002 | enabled | not cached | 983 | SELECT translated, source FROM wp_translations WHERE original = 'política' and lang = 'en' 447 | 0 | enabled | cached | 982 | SELECT translated, source FROM wp_translations WHERE original = 'AM POST' and lang = 'en' 448 | 0.0001 | enabled | not cached | 904 | SELECT translated, source FROM wp_translations WHERE original = 'en-US' and lang = 'en' 449 | 0 | enabled | cached | 976 | SELECT translated, source FROM wp_translations WHERE original = 'http' and lang = 'en' 450 | 0 | enabled | cached | 996 | SELECT translated, source FROM wp_translations WHERE original = 'ampost.com.br/2016/03/em-reuniao-na-cmm-unimed-se-compromete-a-melhorar-o-atendimento-em-manaus/' and lang = 'en' 451 | 0 | enabled | cached | 999 | SELECT translated, source FROM wp_translations WHERE original = 'Álvaro campelo' and lang = 'en' 452 | 0 | enabled | cached | 902 | SELECT translated, source FROM wp_translations WHERE original = 'cmm' and lang = 'en' 453 | 0 | enabled | cached | 905 | SELECT translated, source FROM wp_translations WHERE original = 'unimed' and lang = 'en' 454 | 0.0001 | enabled | cached | 983 | SELECT translated, source FROM wp_translations WHERE original = 'política' and lang = 'en' 455 | 0.0001 | enabled | not cached | 902 | SELECT translated, source FROM wp_translations WHERE original = 'T18' and lang = 'en' 456 | 0.0001 | enabled | not cached | 902 | SELECT translated, source FROM wp_translations WHERE original = 'T16' and lang = 'en' 457 | 0.0001 | enabled | not cached | 903 | SELECT translated, source FROM wp_translations WHERE original = 'true' and lang = 'en' 458 | 0.0001 | enabled | not cached | 911 | SELECT translated, source FROM wp_translations WHERE original = 'Alik Menezes' and lang = 'en' 459 | 0.0001 | enabled | not cached | 930 | SELECT translated, source FROM wp_translations WHERE original = 'd2ecbbd931786040cceb1b0d2481c1' and lang = 'en' 460 | 0 | enabled | cached | 976 | SELECT translated, source FROM wp_translations WHERE original = 'http' and lang = 'en' 461 | 0 | enabled | cached | 988 | SELECT translated, source FROM wp_translations WHERE original = 'ampost.com.br/wp-content/uploads/2016/03/CMM-REUNIAO-COMDEC-UNIMED_TIAGO-CORREA-Copy.jpg' and lang = 'en' Served from: ampost.com.br @ 2016-12-10 14:29:08 by W3 Total Cache -->