01/08/2016 13h01 - Updated 1/08/2016 13h01

Conflict mediation with banks can now be made by internet

With the Mediation System, the person who had a problem and have not yet brought the case to the court can try an agreement.
Photo: reproduction
Photo: reproduction

From Monday (1º), cases involving public and private banks may be included in the Digital Mediation System. According to the National Council of Justice (CNJ), banking institutions have already joined the system, created in May this year. The tool is intended to allow agreements between consumers are made, institutions and companies that are physically distant, virtual way.

According CNJ information system is public and free. To access, just enter the CNJ own website. With the Mediation System, the person who had a problem and have not yet brought the case to the court can try an agreement with the bank to resolve the conflict.

To make use tool, one must enter the site, seek the bank with which to discuss and report the case. The bank will 20 calendar days to respond and contact with the consumer can be done either by the system or by telephone. If the conflict is not resolved, a face mediation will be made between the parties. According to the board, the largest banks have already joined the initiative and if the institution sought by the consumer is not registered, to inform the database name in the system, the institution will be informed and invited to join.

Initially, CNJ is prioritizing the issues that have not yet been brought to justice and the idea is that, still this year, the actions that are already underway can be resolved through the Digital Mediation System.

Source: Agency Brazil

*** If you are in favor of a totally free and impartial press, collaborate enjoying our page on Facebook and visiting often the AM POST.

Latest news

Contact Terms of use Wp: (92) 99344-0505
source FROM wp_translations WHERE original = 'internet' and lang = 'en' 339 | 0.0002 | enabled | not cached | 923 | SELECT translated, source FROM wp_translations WHERE original = 'mediação de conflitos' and lang = 'en' 340 | 0 | enabled | cached | 982 | SELECT translated, source FROM wp_translations WHERE original = 'AM POST' and lang = 'en' 341 | 0.0001 | enabled | not cached | 904 | SELECT translated, source FROM wp_translations WHERE original = 'en-US' and lang = 'en' 342 | 0 | enabled | cached | 976 | SELECT translated, source FROM wp_translations WHERE original = 'http' and lang = 'en' 343 | 0 | enabled | cached | 987 | SELECT translated, source FROM wp_translations WHERE original = 'ampost.com.br/2016/08/mediacao-de-conflitos-com-bancos-ja-pode-ser-feita-pela-internet/' and lang = 'en' 344 | 0 | enabled | cached | 977 | SELECT translated, source FROM wp_translations WHERE original = 'banco' and lang = 'en' 345 | 0 | enabled | cached | 980 | SELECT translated, source FROM wp_translations WHERE original = 'brasil' and lang = 'en' 346 | 0 | enabled | cached | 929 | SELECT translated, source FROM wp_translations WHERE original = 'conselho nacional de justiça' and lang = 'en' 347 | 0 | enabled | cached | 983 | SELECT translated, source FROM wp_translations WHERE original = 'economia' and lang = 'en' 348 | 0 | enabled | cached | 984 | SELECT translated, source FROM wp_translations WHERE original = 'internet' and lang = 'en' 349 | 0 | enabled | cached | 923 | SELECT translated, source FROM wp_translations WHERE original = 'mediação de conflitos' and lang = 'en' 350 | 0.0001 | enabled | not cached | 902 | SELECT translated, source FROM wp_translations WHERE original = 'T17' and lang = 'en' 351 | 0.0002 | enabled | not cached | 902 | SELECT translated, source FROM wp_translations WHERE original = 'T21' and lang = 'en' 352 | 0.0001 | enabled | not cached | 903 | SELECT translated, source FROM wp_translations WHERE original = 'true' and lang = 'en' 353 | 0.0001 | enabled | not cached | 990 | SELECT translated, source FROM wp_translations WHERE original = 'Natan Gaia' and lang = 'en' 354 | 0.0001 | enabled | not cached | 930 | SELECT translated, source FROM wp_translations WHERE original = 'd2ecbbd931786040cceb1b0d2481c1' and lang = 'en' 355 | 0 | enabled | cached | 976 | SELECT translated, source FROM wp_translations WHERE original = 'http' and lang = 'en' 356 | 0 | enabled | cached | 983 | SELECT translated, source FROM wp_translations WHERE original = 'ampost.com.br/wp-content/uploads/2016/08/size_810_16_9_preocupada-notebook-Copy.jpg' and lang = 'en' Served from: ampost.com.br @ 2016-12-03 00:49:59 by W3 Total Cache -->