13/07/2015 11h01 - Actualizado 13/07/2015 11h03

Chibatão invierte en una nueva herramienta de servicio al cliente

Nueva SAC permite una mayor comodidad y flexibilidad en los clientes de vuelta.
foto: reproducción
foto: reproducción

Para mejorar y fortalecer la relación del cliente con la empresa, Chibatão el Grupo ha desarrollado una nueva herramienta de servicio al cliente, el Servicio Chibatão (SACO), un canal de comunicación estratégica se inicia en la primera quincena de julio.

El proyecto desarrollado por la empresa creará un nuevo módulo para escuchar y demandas de control, necesidades y sugerencias con respecto a los productos y servicios proporcionados por las compañías.
Toda la información debe ser registrada en el sistema a través de las opciones de "registro de clientes", después, el usuario informará el tipo de atención: "Demanda", "Alabanza", "Tip", y registrar el servicio prestado.

Diseñado en conjunto con desarrolladores de la compañía Modallport, El nuevo sistema tiene una relación directa con el servicio de Grupo Chibatão, lo que permite una mayor interacción y proactividad. El número de contacto se dará a conocer a los clientes y también en la dirección de www.grupochibatao.com.br.

Según el director ejecutivo general del Grupo Chibatão, Jhony Fidelis, esta herramienta se encuentra dentro del paquete de inversiones anunciado por el grupo, con más de R $ 262 millón, destinado a la infraestructura logística, la formación del personal, adquisición de nuevos equipos, acciones estratégicas, compra y desarrollo de nuevos sistemas, entre otros.

"A partir de ahora vamos a tener una retroalimentación de todas las demandas, a través de los informes de seguimiento, además de un retorno de la información, con la possivrl más corto. O sea, Esto demuestra nuestro compromiso con el consumidor y permite agilidad en los procesos ", garantizar el nivel de servicio, dicho.

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