14/10/2016 09h25 - Actualizado 14/10/2016 15h37

los organismos de protección de los consumidores requieren ajustes a la justicia en la banca de las ondas AM

Acción cumple irregularidades en 35 de 62 municipios de la entidad y se ha dirigido a los bancos Caixa Econômica Federal, Bradesco y Banco do Brasil.
foto: reproducción
foto: reproducción

Una serie de irregularidades – señalado en repetidas ocasiones a través de las visitas al sitio, documentos y testimonios de consumidores – Se llevaron a seis instituciones de protección a los derechos del consumidor en el Amazonas para demandar conjuntamente a los bancos Bradesco, Banco do Brasil y Caixa Economica Federal, que tenga una sucursal y servicios bancarios en la mayoría de los municipios de la Amazonia, por la mala prestación de servicios bancarios en el Estado. se firmó la acción y presentada en una corte federal el jueves, 13).

La acción es más un resultado de todo el trabajo de equipos de tareas integrados por los fiscales federales en la Amazonía (MPF / AM), Estado de Amazonas Defensor Público (DPE-AM), Fiscal del Estado de Amazonas (MPE-AM), Orden de Abogados de Brasil - Seccional Amazon (OAB-AM), Secretaría Ejecutiva de Protección al Consumidor y Orientación Amazon (Procon-AM), Defensor del Pueblo y Protección al Consumidor del Ayuntamiento de Manaus (Procon-Manaos).

a la Justicia, las agencias piden que los bancos están obligados, con carácter de urgencia, respetar el tiempo máximo de servicio al público previsto en las colas de las Leyes y cumplir con todas las solicitudes de retiro con un límite de hasta R $ 5 mil el mismo día y, a la siguiente empresa, la cantidad de retiros por encima del umbral, ya sea en agencias oa través de banca corresponsal. Las aplicaciones finales de acción incluyen, entre otros artículos, la obligación de ajustar la estructura física de los organismos y centros de servicio en la capital y el interior de las normas de accesibilidad y las órdenes de pago de una indemnización por daños morales colectivos en el valor de R $ 700 millón.

Para evitar que los bancos dejan simplemente procesado para proporcionar servicios a la población debido a la mejora de los cargos, el grupo de trabajo también pide al tribunal que prohíba Box, Bradesco y Brasil Banco de estaciones de servicio cerradas y bancos corresponsales descredenciarem en la Amazonía sin reemplazo en el mismo barrio o municipio, hasta que el proceso llega a la decisión final, bajo pena de una multa de R $ 500 mil para cada situación de fallo.

irregularidades - Las agencias participantes del grupo de trabajo se reunieron, en acción, varias situaciones simbólicas que muestran sólo una parte de los trastornos y las limitaciones que los consumidores de servicios bancarios se hayan presentado en el Amazonas. Hay información concreta de las irregularidades e insuficiencias, por lo menos, 35 municipios del estado, identificado mediante inspección, documentos y numerosas quejas de los consumidores condujeron a los órganos de control a los consumidores de forma individual en los últimos años. Según la demanda, bancos procesados ​​mostraron ninguna justificación plausible para el incumplimiento de las obligaciones legales.

Durante la realización de las cuestiones de la "MPF en la Comunidad" en el Estado, Fueron capturados varias veces situaciones como la limitación de las horas de servicio de banca hasta 13h, con la distribución de las contraseñas que sólo se reunió días más tarde. en Guajará, por ejemplo, el tiempo de espera promedio observado durante la inspección MPF ​​en los días normales fue de dos horas, mientras que la Ley habla de colas 15 minutos. También hay informes de casos extremos en los que los clientes se ven obligados a pasar la noche en las colas para ser atendidos (Tonantins), una mujer dio a luz a su hijo en la fila para recibir el pago de la Bolsa Familia y un bebé muerto regazo mientras espera en línea con su madre a la atención en Eirunepé, cuando la luz solar.

en Manipur, MPF atrapó un letrero en el Banco de la agencia de Brasil informó que el límite para la predicción no sirve de R $ 2 mil, en desacuerdo con la resolución del Consejo Monetario Nacional, establecer el valor de R $ 5 mil como límite para este tipo de retirada. en Maraã, los hechos denunciados por el MP-AM fue aún más crítico: Los consumidores se quejan de que el límite de retirada de los días de pago es $ 280,00. "Es hora de poner fin a los abusos cometidos por los bancos que operan en la Amazonía. Y la única manera de revertir esta situación caótica, inmediatamente, Es a través de la intervención judicial en casos de emergencia ", apoyar la acción de los órganos de estiramiento.

La acción civil espera decisión judicial

daños colectivos - La solicitud de condena de los bancos para el pago de una indemnización por daño moral colectiva, como se indica en la acción, Su objetivo es reparar los diversos trastornos causados ​​por la mala prestación de servicios bancarios a un número indeterminado de personas, colectivamente, Tenían su nivel de vida disminuida por no tener acceso a una calidad de servicio bancario.

La acción se basa en el número de votantes Amazon (poco más de 2,3 millón) para calcular el valor mínimo indicado a la Justicia para la compensación, con referencia a una décima parte del valor que suele aplicarse a los casos de daños morales individuales, lo que resulta en un total de R $ 700 millón, a cargo de los bancos individuales en la siguiente proporción: R $ 300 millones a la Caja Económica Federal; R $ 300 millones de Bradesco y R $ 100 Banco do Brasil millones, que tuvo el menor valor estipulado por haber hecho un menor número de quejas de irregularidades.

fuente: MPF-AM

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